* Final Oral Examination is not included in training hours. Trainees are required to sit for the final oral examination beyond training hours.

• Initiate conventional conversational topics by using a batch of commonly used vocabulary and expressions

  - greetings, introductions, leave taking
  - social enquiries/requests and replies
  - apologies, thanks, invitations
  - changing jobs and promotion
  - workplace and l eisure experience
  - evaluating a current event

• Maintain conversational topics by taking turns according to social convention and using polite and appropriate verbal and non verbal responses

  - suggestions, offers, persuasion

  - preference, expression of emotions
  - explanation, clarification
  - argument, evaluation, agreement/ disagreement
  - description, narration
  - hand gestures, nodding, eye contact
  - interruption, diverting/ changing topics

• 督導人員管理技巧的基礎概念
• 激勵員工士氣的方法
• 建立團隊精神的技巧
• 員工溝通技巧
• 處理員工問題的技巧
• 紀律的技巧

• 豁免學費  (沒有收入或每月收入為$12,500或以下)    
• $375 (高額資助學費 - 每月收入為$12,501至$20,000)    
• $1,250 (一般資助學費 - 每月收入超過$20,000)    

(出席率達80%及通過課程評核方可獲發畢業證書。)

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職場通用技能(領導技巧及員工管理)證書 (兼讀制) 網上登記