A: For information on the functions and operations of Canvas, please refer to the Canvas Student Guide by Instructure or visit https://www.cityu.edu.hk/elearn/elearn_st_canvas-faq.html.

A: To change your password, please visit Change Password under “Quick Links” on our University website, and follow the on-screen instructions to change your password.

A: EID is a unique Electronic ID assigned to CityU SCOPE students of designated programmes to access Canvas IT services provided by the Computer Service Centre of CityU for information sharing and communications. For more details, please visit https://www.cityu.edu.hk/esu/eid.htm.

A: Please go to Activate EID and follow the instructions below.

i.     Enter your 8-digit student ID number.
ii.    Click the “I accept” button after reading the policy.
iii.   Enter your HKID Card number, date of birth, and programme code.
iv.   Enter a new password of 8 characters containing BOTH alpha and numeric characters twice.

A: If you encounter difficulties activating your EID, please do not hesitate to contact the IT service desk of the Computing Services Centre in person. For more details, please visit https://www.cityu.edu.hk/csc/.